سياسة الإلغاء

Cancellation Timeframe: Orders placed with Tile King can be cancelled within 24 hours of order placement. Any cancellation requests received after this timeframe will not be accepted.

Cancellation Process: To cancel an order, customers must contact our customer support team via email at help@tileking.ae or by calling 800 TILE (800 8453) within the specified 24-hour period. Please provide your order number and relevant details when requesting a cancellation.

Refund Process: Upon successful cancellation within the specified timeframe, Tile King will initiate the refund process. Refunds will be issued using the original payment method, and customers will receive an email notification once the refund has been processed.

Exceptions: Please note that certain products or orders may not be eligible for cancellation after the 24-hour window. Custom-made or personalized items, as well as orders already dispatched for delivery, cannot be cancelled.